HAPPEN THEY ARE NOTHING TO BUY SAMSUNG BRAND
Many investment in advertising and marketing, but they forget something very important after sales service. Unfortunately
personally suffered when his desided to meet the guarantees.
First with a color laser printer, a month to change a piece.
Second and worse, buy a tft 37 "FullHD of 1,400 € for nothing. It breaks down and begins the odyssey
1. I called to process a warranty 902101130. Everything seemed fine but .... took a month TRANSPORTS SEND AN AGENCY TO COLLECT THE TAMPERED TFT . And after multiple calls from me without any response.
2. The lead officer for service, where is effective, Zener Electronics Coruña, Samsung Authorized Service, or Tel 981 220 700 981 220 798, whose leaders are Christian or Hugo.
AND PROBLEMS CONTINUE ......
20 wonderful days and have not yet been reviewed.
time they had TFT: 1 MONTH AND 20 DAYS, AND WITHOUT TELEVISION REVIEW
If you call Samsung, put a complaint, it's worth noting.
going to use, it's worth noting.
Aflame to Zener Electronics Authorized Service, which does not depend on them, they are missing a piece, bla bla bla bla ... it's worth noting.
In short, according to the law of guarantees in Article 6 specifies.
(repairs) should be carried out within a reasonable time and without significant inconvenience to the consumer "
What is reasonable time? It is not known, may be 4 months, as happened to a friend of mine for the repair of a TFT 21 "SAMSUNG.
Ending: SAMSUNG
NO COVERED IN A REASONABLE PERIOD OF TIME
TOOK 1 MONTH 20 DAYS WAITING repair of a TFT 37 "(CHANGE IMPOSSIBLE, AS THEY TOLD ME) AND WAITING
..... TAKE A 1 MONTH ONE PIECE REPAIR THE COLOR LASER PRINTER SAMSUNG. A CUSTOMER WITH THE SAME PRINTER, did the same, and 2 months.
took 4 months REPAIR A TFT 21 "
Now the whole world to buy samsung, I do not become to catch.
LAST TIME: Thursday July 10 called me very kindly, a man from Samsung saying sorry for the delay, which is not normal, and that on Friday or Monday without fail I have a tft. Today is Tuesday, July 15 and not TFT or anything. I call Samsung and tell me that this is a thing of service ZENER Coruña, ZENER call and he said samsung is not who to tell customers a delivery date. I still do my TV after 2 months.
Cojonuda. July 22 Today, more than two months later, I brought the TV a transport agency, WITHOUT REPAIR, WITH THE SAME FAILURE, A BEAUTIFUL GREEN VERTICAL LINE. SAMSUNG BRAVO, BRAVO ZENER ELECTRONIC CORUÑA.
IN 14 years of working IN TECHNICAL SERVICES COMPUTER AND ELECTRONICS, CAN ENSURE NO DOUBT THAT THE SERVICE AND AFTER SALES OF SAMSUNG ELECTRONICS ZENER SUMMER IS THE WORST I HAVE WORKED WITH, EXCEPT PIXMANIA.
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